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Free Post and Packing Information

Makes a Change sends all orders over £20, absolutely free of postal charges within mainland UK. We used to send all parcels free of charge, however with the huge increases in postal charges we regret that we are unable to sustain this. However, we have kept postage to a tiny £1.95 - and still free over £20.

We use Royal Mail Second Class for most orders, but for larger or very valuable orders we may use a carrier. In this case we will usually email you to let you know when to expect the parcel as it will need to be signed for.

Orders are usually sent the next working day after you order meaning that you can typically expect your order to arrive within 3 or 4 working days, often sooner.

Urgent Orders

For urgent orders please contact us on 01977 604977 and we will do everything that we can to get your order to you when you need it.

Orders to outside Mainland UK

Carriage for overseas orders is calculated by our website at checkout, giving you time to review the costs and decide whether you are happy with them before you proceed. You will be given options for different types of carriage. PLEASE NOTE that if you do not choose an insured method of shipment, while we will do all we can to trace any missing parcels we cannot be responsible for them. That said, so far we have yet to have a parcel which has disappeared completely - they've always turned up!

Our Packaging

We usually use plastic shipping envelopes for our order. These are made from recycled plastic and are biodegradeable, and reusable. They are not recyclable and should not be mixed with recycle plastics. We sometimes use paper to pack orders which is re-used paper which we have been sent in crumpled sheets as packing fillers from our suppliers, or recycled brown paper.

For larger orders we use cardboard boxes and sometimes packaging fillers such as bubble wrap, crumpled paper, paper shreddings or packing peanuts. This packaging is ALWAYS re-used - either saved from shipments from our suppliers or donated to us from local companies who bring them to us rather than throwing them away.

The reason that we choose to use our eco plastic envelopes is:

• They are better than paper for protecting your order
• They degrade as well as paper
• They are using plastic in the recycling loop which otherwise may be shipped abroad
• They can be re-used several times which reduces waste

We accept that there is no perfect packaging system but we continually review our options and always try to make the best decisions we can.

We usually remove the plastic bags which our stock is sent to us in and these are either bagged and sent in bulk for recycling, or used to wrap bottles of organic baby shampoo, bubble bath and body wash just in case of leaks in the post.

Giftwrap

We offer a giftwrap service on most orders. Some items which are sent drop-ship from our suppliers can be gift wrapped, but as they will need to be sent to us first then they may take a few days longer to arrive. Non-sale shoes are all sent drop-ship but most of the rest of our products are sent from us. If you need any information on this please ask us.

We use handmade, eco-friendly giftwrap paper, with a ribbon and a gift tag made from handmade, recycled paper from a wonderful community development project in Mozambique.

If you wish to giftwrap your order, please choose the item "giftwrap" and we will giftwrap the entire order. If you only want part of your order giftwrapping, please send us a separate email to let us know the details.